Privacy

Privacy policy

This policy explains what personal data VSDR collects, why we collect it, who we share it with, and the choices you have.

Last updated:

Who we are

VSDR runs a managed Virtual SDR workforce that does outbound prospecting on behalf of its clients, and offers a self-serve platform for teams who run outreach themselves. In this policy, “we” and “us” mean VSDR. For any privacy question, write to [email protected].

Data we collect

Data you give us

  • Contact details: name, work email and company, submitted when you book a pipeline call or use the contact form.
  • Engagement details: your ideal customer profile, offer, messaging preferences, calendar link and suppression list.
  • Support correspondence you send us.

Data we collect automatically

  • Usage and device data such as pages viewed, referring URL, browser and approximate region.
  • Security and diagnostic logs, including IP address and timestamps.

Prospect data processed on your behalf

When we run outreach for you, or when you run it on the platform, we process contact and profile information about the prospects targeted. For that data you are the controller and VSDR is the processor: we handle it only on your documented instructions and only to deliver the service.

Why we use it

  • To provide, operate and improve the managed workforce and the platform.
  • To respond to call bookings, sales enquiries and support tickets.
  • To secure our systems, prevent abuse and meet legal obligations.
  • To send service messages, and marketing email you can unsubscribe from at any time.

Sharing

We do not sell personal data. We share it with service providers who host our infrastructure, deliver email, process payments and provide analytics, each under contract and only for the purposes above. We may disclose data where required by law, or to protect our rights or the safety of others.

Retention

We keep account data for as long as your plan or workspace is active and for a limited period afterwards to meet legal, accounting and dispute-resolution needs. Prospect data is retained for the life of your engagement and is deleted on request.

Your rights

Depending on where you live, you may have the right to access, correct, export, restrict or delete your personal data, and to object to certain processing. Contact [email protected] and we will respond within the period your local law requires.

International transfers

We may process data in countries other than your own. Where we do, we use transfer mechanisms recognised under applicable law to protect it.

Changes

We will update this page when our practices change and revise the “last updated” date above. Material changes will be notified to account holders by email.