Terms
Terms of service
These terms govern your use of the VSDR website, the managed Virtual SDR workforce and the self-serve VSDR platform. By signing an order, starting a plan or using the platform, you agree to them.
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The services
VSDR offers two services. The Virtual SDR workforce is a managed service: we supply and operate dedicated senders who represent your company on LinkedIn, together with targeting, list building, copywriting, sending, follow-up, reply handling and meeting booking. The VSDR platform is self-serve software for teams who run outreach themselves. We may change or improve either service over time and will not materially reduce what a paid plan includes during its term without notice.
Managed workforce: plans and billing
- Plans and prices are listed on the pricing page and are billed monthly in advance in US dollars.
- Each plan is defined by the number of prospects reached per month. A prospect reached is a new person who receives a message or connection request from us, counted once. Follow-ups to the same person are included and never billed.
- A one-time onboarding fee, stated on your order, covers targeting, list building, copy and sender warm-up.
- Managed plans have a three-month minimum term, then continue month to month until either party gives notice before the next billing date.
- If a sender is restricted or replaced, any reach you missed as a result is credited to the following month.
- Fees already paid are non-refundable except where required by law.
Platform: subscriptions and billing
- Platform plans and prices are listed on the platform page and are billed monthly in advance in US dollars.
- Platform subscriptions continue month to month and may be ended at any time, effective at the end of the current billing period.
Your responsibilities
For the managed workforce you are responsible for the accuracy of the ideal customer profile, offer and suppression list you give us, for approving the messaging we send on your behalf, and for honouring the meetings we book. For the platform you are responsible for the accounts you connect, the prospects you target and the messages sent from your workspace. In both cases you must have a lawful basis for contacting the people targeted and must comply with the terms of any third-party platform involved, including LinkedIn and WhatsApp. Prohibited conduct is set out in our acceptable use policy.
Senders and infrastructure
Senders used for the managed workforce are operated by VSDR, represent your company, and remain under VSDR's control. Our sending infrastructure, methods and playbooks are confidential and are not transferred to you. Your own LinkedIn profile is never connected to the managed workforce.
Data and ownership
You retain all rights in the data you provide and in the leads, replies and meetings generated for you. We retain all rights in the platform, our infrastructure, models, methods and underlying technology. We process personal data as described in our privacy policy.
Availability and results
We aim for continuous availability but do not warrant uninterrupted or error-free service. Outreach outcomes depend on your market, your offer and third-party platforms outside our control; we do not guarantee a number of replies or meetings.
Disclaimer of warranties
The services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental or consequential loss, and our aggregate liability is limited to the fees you paid in the twelve months before the claim arose. Nothing here excludes liability that cannot lawfully be excluded.
Suspension and termination
We may suspend or terminate a plan or workspace that breaches these terms or the acceptable use policy, that puts our infrastructure, senders or other clients at risk, or where required by law. You may terminate a managed plan after its minimum term, or a platform subscription at any time, by giving notice before the next billing date.
Contact
Questions about these terms: [email protected].